MESSAGE TO OUR USERS, BUSINESS PARTNERS AND FRIENDS
- ASPEN Support
- Mar 17, 2020
- 2 min read
Effective Tuesday, March 17th through Tuesday, April 7th, the Health Department imposed a Shelter In Place for San Mateo County, among many others, where our main office is located. ASPEN has temporarily closed its physical office during the Shelter In Place. All of our employees are working remotely to continue to provide the best possible support to all of our users and to carry out the development works on our software programs.
As we navigate a fluid environment, we immediately implemented the following measures to support you and your business needs at this time:
WORK FROM HOME:
All ASPEN staff are set up with remote access and can answer any communications to continue our customer support. Please continue to reach out to ASPEN by email and phone as needed.
MEETINGS/CALLS:
We have the ability to conduct video conference calls and meetings. Our team is ready to assist in setting up these sessions during normal ASPEN office hours (9 am - 5:30 pm US Pacific Time Zone (GMT-7)).
ORDER SHIPMENT:
- Software orders will be filled by internet download.
- As long as the delivery services (UPS, Fedex, USPS etc) are available, we will conduct physical shipment of new and replacement keys at least once a week.
ADDITIONAL STEPS:
- We have rescheduled all our upcoming events to hold them on-line. For details and registration, visit the event page of the ASPEN website:
- We have added to the Support page of the ASPEN website a new section with How-Tos details for troubleshooting of commonly encountered issues when running ASPEN programs with a Network key. If you need to run ASPEN programs remotely and encounter issue, visit:
Of course, like everyone else, we are learning. The well-being of our employees, users, business partners, and friends remains our constant priority. We are receptive to any suggestions that would make you more comfortable while working with us. ASPEN stands beside you as we sail these uncharted waters.
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