FREQUENTLY ASKED QUESTIONS AND HOWTO​S

If you are an ASPEN Software coordinator in your company on ASPEN records, you can log in to the ASPEN Software distribution portal with your email address to download the setup program: https://www.aspeninc.com/asd Otherwise email support@aspeninc.com or call the support line +1-650-3473997 x1 with the software download request.

You can ask OneLiner users on the network, who had launched the program and are no longer actively using it to shut down their OneLiner session to free up seats on the license key. If you are running OneLiner with a legacy Hasp HL-net license key, you can run the Hasp monitor utility tool on the license server to view the name and/or IP address of the PCs that are currently using the license. Download link for the Hasp monitor tool is available on the ASPEN website user download page: https://www.aspeninc.com/web/support/user-downloads If you are using a Hasp HL-Net Sentinel sector, open the Sentinel Admin Control Center on the license server to view the active license key sessions: 1. Enter the following in the web browser http://localhost:1947 The Sentinel Admin Control Center will appear. 2. Click on Sentinel Keys on the left side menu panel 3. Locate the key with vendor id 42251 and click on the Sessions button in the Actions column to view details of the current network connection sessions of the key.

Select “Local access to HL-max or HL-net key” if you have an green ASPEN USB dongle, or a red one and there is no “SS” printed on the key’s sticker label. Select “Local or network access to HL-net key’s Sentinel Sector” if you have an red color ASPEN USB dongle and there is “SS” printed on the key’s sticker label. The key can be connected to your computer USB port or to a network license server machine on your local area network. Also use this selection if you found it is the active configuration on another OneLiner machine on your local area network. Select “Network access to SL key” if you have received a SL key license file from ASPEN and applied to your machine. Also use this selection if you found it is the active configuration on another OneLiner machine on your local area network.

This error message indicates that: 1) OneLiner configuration for Key Type and Method of Access on this PC is set to " Local or Network access to HL-Net key's Sentinel Sector". And 2) The program had failed to connect to the ASPEN Network hardware key on the license server for license authentication. TO TROUBLSHOOT THIS ERROR 1. Verify that " Local or Network access to HL-Net key's Sentinel Sector" is the correct configuration setting: You can use this program configuration only when you have an ASPEN Network Hasp-HL key with the Sentinel Sector (Red color. "SS" is printed on the sticker label) and you had set up a license server to let the program access OneLiner license on the key. 2. Verify that the network license server is running: The license server is the computer where you have the ASPEN Hasp HL-net key connected. You can try these tests: a. Test run OneLiner on another PC on the network: If you are able to launch OneLiner on another PC on the network, open the OneLiner Help | About dialog box. If it shows a network Hasp key with Sentinel Sector is being used, your license server is working correctly and OneLiner had successfully checked out a OneLiner seat on your network key to launch. Skip to the next step. b. Physical inspection of the license manager PC: Verify that ASPEN network Hasp key (red color) is connected at a USB port of the license server computer. If the key's LED light is not lit, try to connect the key to another USB port. You may also need to run the Sentinel HASP/LDK Run-time setup (HaspUserSetup.exe) to re-install the hardware key driver. c. Check the status of the Sentinel license manager software on the license server computer: Open the Task manager to show the list of windows services and check if the service name "hasplms" is in the list with the "running" status. If "hasplms" service is missing, run the Sentinel HASP/LDK Run-time setup (HaspUserSetup.exe) to reinstall it. d. Check the Sentinel key list in the Sentinel Admin Control Center: Start internet browser on the license server PC, enter the following in the address bar and press Enter: http://localhost:1947 The Sentinel Admin Control Center will appear. Click on "Sentinel keys" in the left side menu bar. The list of available Sentinel keys should include one entry of Local key with vendor code of 42254. If the entry is not found, contact ASPEN support with the serial number of the key you found in the previous step to further troubleshooting. 3. Verify that the OneLiner PC can communicate with the license server computer over the network using the web browser: Open the License Server's Sentinel Admin Control Center from the OneLiner PC: Start internet browser on the OneLiner PC and enter following in the address bar and press Enter: http://License_Server_IP_address:1947 where License_Server_IP_address is the network IP address or network name of the license server PC. The Sentinel Admin Control Center should appear. If it is not the case, skip to step #5. Click on "Sentinel keys" in the left side menu bar and verify that the list of available Sentinel keys includes one entry with vendor code of 42254. 4. Enter correct license server configuration settings: Start internet browser on the OneLiner PC, enter the following in the address bar and press Enter: http://localhost:1947 The Sentinel Admin Control Center should appear. Click on "Sentinel keys" in the left side menu bar. If the list of available Sentinel keys already includes one entry with the vendor code of 42254, skip to the next step. Click on "Configuration" in the left side menu bar. Open the "Access to Remote License Managers" tab. In the "Remote License Search Parameters" edit box, enter the network IP address or network name of the license server computer. Click Submit. Click on "Sentinel keys" in the left side menu bar and refresh the page until one entry with the vendor code of 42254 will appear. 5. Verify network firewall settings: Check if the network communication between the OneLiner PC and the license server computer on port 1947 is being blocked by a firewall or anti-virus program. Your local IT help desk will be in the best position to assist with this kind of problem. Also if you are using Sonic firewall, additional troubleshooting details can be found in this Gemalto KB article.

This error message indicates that: 1) OneLiner configuration for Key Type and Method of Access on this PC is set to "Network access to HASP HL-Net key". And 2) The program had failed to connect to the ASPEN Network hardware key on the license server for license authentication. TO TROUBLSHOOT THIS ERROR 1. Verify that "Network access to HASP HL-Net key" is the correct configuration setting: You can use this program configuration only when: 1) you have an ASPEN Network Hasp-HL key (red color); and 2) you had set up a license server to let the program access OneLiner license on the key. 2. Verify that the network license server is running: The license server is the computer where you have the ASPEN Hasp HL-net key connected. You can try these tests: 2.1 Test run OneLiner on another PC on the network: If you are able to launch OneLiner on another PC on the network, open the OneLiner Help | About dialog box. If it shows a network Hasp key is being used, your license server is working correctly and OneLiner had successfully checked out a OneLiner seat on your network key. Skip to the next step. 2.2 Perform physical inspection of the license manager PC: Verify that ASPEN network Hasp key (red color) is connected at a USB port on the license server computer and the LED light inside the key is lit. If the key's LED light is not lit, try to connect the key to another USB port. You may also need to run the Sentinel HASP/LDK Run-time setup (HaspUserSetup.exe) to re-install the hardware key driver. 2.3 Check the status of the Hasp license manager software on the license server computer: Open the Windows Task manager to show the list of windows services and check if the service name "hasploader" is in the list with the "running" status. If "hasploader" service is missing, run LMSETUP.EXE to re-install the Hasp license manager 3. Verify that the OneLiner PC can communicate with the license server computer over the network: you can use the web browser to test this connection. Start internet browser on the OneLiner PC and enter the following in the address bar and press Enter: http://License_Server_IP_address:475 Where License_Server_IP_address is the network IP address of the license server PC. A page with one line of text and numbers should appear. If the browser returns "Page not found" error instead, this test had failed. Check if the network communication between the OneLiner PC and the license server computer on port 475 is being blocked by a firewall or anti-virus program. Your local IT help desk will be in the best position to assist with this kind of problem. 4. Verify that OneLiner configuration file Nethasp.ini has correct license server settings: Run the OneLiner configuration program on this PC (executable file name cfg1lpf.exe). Click on the Edit nethasp.ini button to open the file in Notepad. Verify that the entry NH_SERVER_ADDR is NOT commented out and it has the correct address of the license server computer. Additionally, verify that the entry NH_USE_BROADCAST = Disabled is present in this file.

This error message indicates that the program had failed to connect to the ASPEN license key on the ASPEN server for license authentication. TO TROUBLSHOOT THIS ERROR 1. Enter ASPEN license server configuration settings in the Sentinel Admin Control Center on your machine: - Start internet browser on the machine with the OneLiner Training Sofware, enter the following in the address bar and press Enter: http://localhost:1947 - The Sentinel Admin Control Center should open. If it does not, run the Training Sotware setup again as windows user with Admin privileges and try again. - In the Sentinel Admin Control Center, click on "Configuration" in the left side menu bar. Open the "Access to Remote License Managers" tab - In the "Remote License Search Parameters" edit box, enter: webapps.aspeninc.com - Mark the check boxes: “Allow Access to Remote Licenses” and “Aggressive Search for Remote Licenses” - Click on the Submit button. - Click on "Sentinel keys" in the left side menu bar and refresh the page until one entry with the vendor code of 42254 will appear. - If the above fails to appear, contact your company’s IT help desk to request the network access from your machine to the following server and port: Server name: webapps.aspeninc.com Port number: TCP1947

A network license server is required to share the network seat(s) in you HL-net or SL key among OneLiner/Power Flow machines on a LAN. There is no need to set up a separate license server if you plan to user the ASPEN key on a single machine exclusively.

This error message indicates that: 1) OneLiner configuration for Key Type and Method of Access on this PC is set to " Network access to software SL key ". And 2) The program had failed to connect to the ASPEN software SL key on the license server for license authentication. TO TROUBLSHOOT THIS ERROR 1. Verify that " Network access to software SL key " is the correct configuration setting. Software SL key is a piece of software installed in your license server PC. Your IT desk and/or ASPEN support will have details about the key. 2. Verify that the network license server is running: a. Test run OneLiner on another PC on the network: If you are able to launch OneLiner on another PC on the network, open the OneLiner Help | About dialog box. If it shows a SL key is being used, your license server is working correctly and OneLiner had successfully checked out a OneLiner seat on your key to launch. Skip to the next step. b. Check the status of the Sentinel license manager software on the license server computer: Open the Task manager to show the list of windows services and check if the service name "hasplms" is in the list with the "running" status. If "hasplms" service is missing, run the Sentinel HASP/LDK Run-time setup (HaspUserSetup.exe) to reinstall it. c. Check the Sentinel key list in the Sentinel Admin Control Center: Start internet browser on the license server PC, enter the following in the address bar and press Enter: http://localhost:1947 The Sentinel Admin Control Center will appear. Click on "Sentinel keys" in the left side menu bar. The list of available Sentinel keys should include one entry of Local key with vendor code of 42254. If the entry is not found, contact ASPEN support with the serial number of the key you found in the previous step to further troubleshooting. 3. Verify that the OneLiner PC can communicate with the license server computer over the network using the web browser: Open the License Server's Sentinel Admin Control Center from the OneLiner PC: Start internet browser on the OneLiner PC and enter following in the address bar and press Enter: http://License_Server_IP_address:1947 where License_Server_IP_address is the network IP address or network name of the license server PC. The Sentinel Admin Control Center should appear. If it is not the case, skip to step #5. Click on "Sentinel keys" in the left side menu bar and verify that the list of available Sentinel keys includes one entry of with vendor code of 42254. 4. Enter correct license server configuration settings: Start internet browser on the OneLiner PC, enter the following in the address bar and press Enter: http://localhost:1947 The Sentinel Admin Control Center should appear. Click on "Sentinel keys" in the left side menu bar. If the list of available Sentinel keys already includes one entry with the vendor code of 42254, skip to the next step. Click on "Configuration" in the left side menu bar. Open the "Access to Remote License Managers" tab. In the "Remote License Search Parameters" edit box, enter the network IP address or network name of the license server computer. Click Submit. Click on "Sentinel keys" in the left side menu bar and refresh the page until one entry with the vendor code of 42254 will appear. 5. Verify network firewall settings: Check if the network communication between the OneLiner PC and the license server computer on port 1947 is being blocked by a firewall or anti-virus program. Your local IT help desk will be in the best position to assist with this kind of problem. Also if you are using Sonic firewall, additional troubleshooting details can be found in this Gemalto KB article.

Yes. The OneLiner/Power Flow program will run only when it finds an ASPEN license key with available seat. The key type and method of access settings are stored in the windows registry. You must specify this configuration setting using the OneLiner/Power Flow Configuration program. Following key type and method of access options are available: - Local access to Sentinel HL-max or HL-net key: ASPEN dongle of green or red color must be connected to the local machine USB port. The picture below shows various forms of Sentinel HL-max (green) and HL-net (red) keys. - Network access to Sentinel HL-Net key: ASPEN dongle of red color must connected to the USB port of the network license server on LAN. The picture below shows various forms of Sentinel HL-net keys. - Local or network access to software SL key: SL key is a unique software code created by ASPEN from the fingerprint of the license server. You must run the ASPEN SL Key admin tool to create the host fingerprint file to send to ASPEN. You must install the SL key C2V file received from ASPEN to the host machine using the Sentinel Admin Control Center software. The host license server can be the local OneLiner/Power Flow computer (local access), or a dedicated license server on LAN (network access).

This error message indicates that: 1) OneLiner configuration for Key Type and Method of Access on this PC is set to "Network access to HASP HL-Net key". And 2) The OneLiner program is being simultaneously launched on the license server PC with the program configuration for Key Type and Method of Access set to "Local access to Hasp HL-max or HL-Net key". OneLiner program does not work in this configuration by design. After this error had taken place, you may also need to reset the error flag in your Hasp HL-Net key by carrying out the following steps on the license server PC (where you have the Hasp HL-Net key connected): 1. Verify that the OneLiner program configuration for Key Type and Method of Access is set to "Local access to Hasp HL-max or HL-Net key" 2. Launch OneLiner. Verify that the key serial number info in the Help | about dialog box matches the ASPEN sticker label on your Hasp-HL key. 3. Shut down OneLiner.

This error message indicates that: 1) OneLiner configuration for Key Type and Method of Access on this PC is set to "Local access to Hasp HL-max or HL-Net key". And 2) The program is being launched in a windows remote desktop session. OneLiner program does not work in this configuration by design. To run OneLiner in a windows remote desktop session, you must use a Hasp HL-Net key or a software SL key and set up the OneLiner configuration accordingly. Additional details about network key access can be found in Section 2 of the OneLiner Getting Started manual. If you must use the ASPEN OneLiner program remotely and you only have HL-Max key(s), you can contact ASPEN Support with a request to exchange it for an HL-Net or SL key having an equivalent number of OneLiner seats.

A. Send a key exchange request to ASPEN. Include the following information: Existing key information: Execute OneLiner using the key you want to exchange. Copy the content of the OneLiner program Help | About dialog box | Key Info button. Shipping address and phone number for the replacement key UPS package. Desired date to receive the new key. NOTE: We will ask you to send back the old Hasp HL-net key within 5 business days after this date. You can review and carry out step B below to prepare for the installation of the new key upon delivery. B. Install the latest version of the Sentinel Runtime Environment on the license server machine where you plan to connect the new Sentinel HL Net key, and also on all of the machines where you have ASPEN applications installed. Download the Sentinel Runtime Environment installer HaspUserSetup.exe from the ASPEN website Support | User Downloads page Run HaspUserSetup.exe as Administrator to install/update the software Open the Sentinel Admin Control Panel on the machine by entering the following in the web browser: http::/localhost:1947 Verify that the version numbers in the Diagnostic page match or exceed the following: Sentinel License Manager: 25.0.1.116377 Run-time Installer: 8.21.116380.1 Run-time Package: 8.21 C. Connect the new Sentinel HL-Net to the license server USB port Verify that the LED light inside the key is lit Open the Sentinel Admin Control Panel on the PC and verify that the Sentinel Keys page shows the ASPEN key with vendor code 42254 as Local Open Sentinel Admin Control Panel’s Configuration page “Access from Remote Clients” and verify that the desired access level is set. Verify that the PC port 1947 is NOT being blocked by your firewall settings. D. Enter correct license server configuration settings: Start internet browser on the OneLiner PC, enter the following in the address bar and press Enter:http://localhost:1947 The Sentinel Admin Control Center should appear. Click on "Sentinel keys" in the left side menu bar. If the list of available Sentinel keys already includes one entry with the vendor code of 42254, skip to the next step. Click on "Configuration" in the left side menu bar. Open the "Access to Remote License Managers" tab. In the "Remote License Search Parameters" edit box, enter the network IP address or network name of the license server computer. Click Submit. Click on "Sentinel keys" in the left side menu bar and refresh the page until one entry with the vendor code of 42254 will appear. E. Change the OneLiner configuration on all OneLiner machines to “Local or network access to Hasp-HL net key Sentinel sector” Launch the OneLiner configuration program, change the License key option to “Local or network access to HL-Net key’s Sentinel Sector” and click on Save Setup Verify that the OneLiner program can launch normally. If there are any issues: Use the troubleshooting steps in the following “How To” article : https://www.aspeninc.com/man/faq/1L/ Call ASPEN technical support at (650)347-3997 Useful Resources: OneLiner Getting Started manual: https://www.aspeninc.com/man/start1l15/ OneLiner user manual: https://www.aspeninc.com/man/1lv15/

Network Access to HASP HL-Net Key will be discontinued ASPEN OneLiner, Power Flow, and DistriView software (ASPEN software) released after January 1, 2022, will no longer work with the configuration “Network access to HL-Net key”. The best way to find out the key type and the method of access you are using is to start your ASPEN software and execute the Help | About This Program command. You will see a dialog box that looks like this: If the text left of the arrow reads “Network access to HL-Net key S/N xxxx”, then please read on. Otherwise, you can stop because the change will not affect you. First, we suggest you write down the 4-digit hex serial number xxxx of your existing key (the key number in this example is A91C). The “Network access to HL-Net key” configuration requires a network connection to the Hasp License Manager software. This software has not been updated for many years and it is becoming obsolete. In many cases, it adversely affects ASPEN software’s reliable and secure operation. To continue using ASPEN software with a shared network license key you will need to replace your HL-Net key with one of the following: A USB key (hardware key) known as “HL-Net key with a Sentinel Sector” A software key, also known as an “SL key”. Both of the above key configurations have been available in all the existing major versions of ASPEN software: OneLiner/Power Flow since version12, and DistriView since version 10. These license key types utilize the Sentinel® license manager, which is bundled in the same package as the key driver and requires no separate new installation. The license manager also comes with an easy-to-use Sentinel Control Panel that lets users monitor and manage the license usage. For example, you can use the Sentinel Control Panel to reset inactive network sessions to make the seats on the key available for other users. The Sentinel® license manager is actively maintained by the vendor (Thales) with regular security updates and feature enhancements. For more information on the installation of these keys, please download the following manuals: Hardware key: OneLiner Getting Started Manual or DistriView Getting Started Manual SL Key: SL-Key Administration Manual You need to take the following steps as soon as possible: Contact ASPEN support <support@aspeninc.com> with a request to exchange your existing HL-Net key for a new HL-Net key with Sentinel Sector, or an SL key. Please provide ASPEN the serial number of your existing HL-Net key, and in the case of a hardware key, the shipping address for the new key. The exchange for "HL-Net key with Sentinel Sector" is free of charge for all users with an active software maintenance subscription. Install the latest Sentinel® LDK and Sentinel HASP® Run-time Environment on the license server computer, and connect/install the new key to the computer that host the network key. Change the ASPEN program configuration on each application PC to match the new key type. Q. How can I tell if “HL-Net key with a sentinel sector” (hardware key) or “Sentinel Software SL key” (software key) is the right choice for me A. You will need to take the following into account: ASPEN programs will work the same way with both key types. Both key types require the latest Sentinel® LDK and Sentinel HASP® Run-time Environment software on the license server. The hardware key requires a USB port on the license server computer. The software key is created based on a “fingerprint” of the license server computer. The SL key can stop working, be damaged, and even lost if changes are made to the server hardware or operating system when the key is active in the system. A hardware key is unaffected by these changes. The exchange for SL software key will require an additional fee, which will be calculated based on the number of seats to be programmed in the key.

A1. Send a key exchange request to ASPEN. Include the following information: Existing key information: Execute OneLiner using the key you want to exchange. Copy the content of the OneLiner program Help | About dialog box | Key Info button. The fingerprint file of the license server machine. Desired date to receive the new key. NOTE: We will ask you to send back the old Hasp HL-net key within 5 business days after this date. You can review and carry out step B below to prepare for the installation of the new key upon delivery. A2. Pay the SL key exchange fee: The fee will be calculated based on the number of seats to be programmed in the key. ASPEN will send you an invoice with a link to make payment online. B. Install the latest version of the Sentinel Runtime Environment on the license server machine where you plan to connect the new Sentinel HL Net key, and also on all of the machines where you have ASPEN applications installed. Download the Sentinel Runtime Environment installer HaspUserSetup.exe from the ASPEN website Support | User Downloads page Run HaspUserSetup.exe as Administrator to install/update the software Open the Sentinel Admin Control Panel on the machine by entering the following in the web browser: http::/localhost:1947 Verify that the version numbers in the Diagnostic page match or exceed the following: Sentinel License Manager: 25.0.1.116377 Run-time Installer: 8.21.116380.1 Run-time Package: 8.21 C. Install the Sentinel SL key to the license server: Follow the instructions in the SL Key Administration manual to apply the V2C file with the SL key Open the Sentinel Admin Control Panel on the PC and verify that the Sentinel Keys page shows the ASPEN SL key with vendor code 42254 as Local Open Sentinel Admin Control Panel’s Configuration page “Access from Remote Clients” and verify that the desired access level is set. Verify that the PC port 1947 is NOT being blocked by your firewall settings. D. Enter correct license server configuration settings: Start internet browser on the OneLiner PC, enter the following in the address bar and press Enter:http://localhost:1947 The Sentinel Admin Control Center should appear. Click on "Sentinel keys" in the left side menu bar. If the list of available Sentinel keys already includes one entry with the vendor code of 42254, skip to the next step. Click on "Configuration" in the left side menu bar. Open the "Access to Remote License Managers" tab. In the "Remote License Search Parameters" edit box, enter the network IP address or network name of the license server computer. Click Submit. Click on "Sentinel keys" in the left side menu bar and refresh the page until one entry with the vendor code of 42254 will appear. E. Change the OneLiner configuration on all OneLiner machines to “Network access to software SL key” Launch the OneLiner configuration program, change the License key option to “Network access to software SL key” and click on Save Setup Verify that the OneLiner program can launch normally. If there are any issues: Use the troubleshooting steps in the following “How To” article : https://www.aspeninc.com/man/faq/1L/ Call ASPEN technical support at (650)3473997 Useful Resources: OneLiner Getting Started manual: https://www.aspeninc.com/man/start1l15/ SL Key Admin manual: https://www.aspeninc.com/man/sladmin/ OneLiner user manual: https://www.aspeninc.com/man/1lv15/